I would like to say a big Thank you, for all the help and service you have done. I am very pleased with the work and it was worth the money. I would 100% recommend the firm to anyone.
From the outset when I spoke to Emma, I felt that I was being looked after – I was in a terrible state of anxiety. The case was then allocated to Paula who also was reassuring and helped to keep me calm. Paula’s representation to the police resulted in a very positive outcome for me with all 3 offences withdrawn! I cannot describe the relief I felt when she advised me of the outcome. I cannot praise the firm enough and would recommend them to anyone – thank you all at Patterson Law.
Brilliant, no hesitation in recommending your services...Have done in the past twice and both times the people used your services.
Dominic was very compassionate and understanding of my specific circumstances.
Excellent service, very professional company, and would recommend to friends and family.
Having Googled for a solicitor who had expertise in the area of my alleged offence I found your firm and I have to say it I am so glad I contacted you. From the first phone call the attitude from your office was positive and informative. Once I instructed your firm officially I immediately felt that my case was at last being handled by someone who actually had an interest and knowledge and wanted to provide an exceptional service. All in all a positive experience. My thanks to all who had dealings with my case and especially to Louise for the expediency with which she dealt with the case saving me many sleepless nights. Very professional, honest from the outcome, didn't raise my hopes at getting case discharged at all. Very well done.
It is extremely rare to do a web search and stumble across a firm of any profession, and actually receive a first rate service, but that’s what’s happened in this instance. My hesitation was doubled by the fact they are located 200 miles away from me. From my initial contact through the web site, the call back was very, very fast, and the conversation put you in no doubt you were in safe hands. The contact with the secretaries was fast and efficient. The information from both the Principle Solicitor Emma Patterson and the Solicitor and Senior Case Progression Officer Louise Kippax was professional, useful, thorough and pragmatic. I wish more people in all professional services sector were as down to earth, and say it like it is! Overall, I would have no hesitation in recommending this firm. Thank you!
Many thanks for all your assistance and advice over the year or so. We have received a cheque for the £x as per below. Many thanks again for all your help with this matter it's been a great reassurance to me and my family knowing Patterson Law are fighting your corner. Best regards
Everyone I spoke to was most sympathetic and helpful. Emma and Louise had a very good understanding of what the next steps would be should things have gone that way. Most definitely proactive rather than reactive. Your success statistics speak for themselves and I am glad mine has contributed towards it. I don't think there is much to improve on other than perhaps an oncall / out of hours, but apart from that great service and many thanks for the support Emma's response - We would like to be able to offer an out of hours service and we will be working on that in the future. Thank you for your kind and constructive feedback.
I write to thank Emma very much for the time she spent with me giving a very concise and detailed explanation to all our queries.....We can assure you that one of the main lessons we have learnt over all of this is to seek legal advice immediately and we will do this if any problems in the future (your email is on our favourites!) Thank you once again
Thank you once again, I have added the questionnaire to this e mail, pass this to Emma and ask her for a pay rise - you deserve one! :)" Lawyer Dominic Smith. Emma's response - Thank you for your kind feedback, we are always happy to get a great result, but please don't put ideas in my lawyers heads about fancy payrises ! ;-)
Hi Emma, I have just come back from holiday, which had been postponed for 1 week, due to the chaos. Thank you for letting us know the outcome of the Court. I am very pleased a cost order was granted as we have all been through so much stress over the past few months. I would like to thank you so much for all your assistance, which was carried out very professionally but also in a friendly manner, I feel as if I have had a penpal over the past few months!!! Keep up the good work and I would certainly recommend your Company to any unfortunate person who finds themselves in our position.
I just wanted to write and say thank you for your support last week in relation to a letter I received asking me to attend a driver alertness course instead of facing possible prosecution via the Magistrates Court. Like you I was sure that this was a catch all type of letter that is sent to those who they are not sure whether they can prosecute but wanted to see if they would accept the offer of a course and pay the fees without challenging it to improve some figures! After reviewing my position with yourselves you gave me the confidence and belief in myself to challenge this offer. I can't thank you enough for providing some re-assurance and giving me the confidence to have faith in my own view in this matter, if I can write an endorsement or support you in anyway please let me know. I have already told friends, families and colleagues about you and can not speak highly enough of how you helped/supported me. Once again many thanks.
Thank you once again for your help with this matter I can't exactly say it has been a pleasure but your advice and cheery attitude have made the best of it I am aware that in trying to ignore this I haven't been the easiest of clients
Great Response, Great Advice, Great Service and … Great Result – Thanks.
Please accept my apologies for not getting back to you sooner. Really just wanted to say a huge Thank you for all your help and support. You know I really would not have been able to go through with this case without your help and encouragement. You were fantastic. a true professional. Once again Thank You Emma
No doubt you will get sight of my feedback form in due course, but I just wanted to let you know personally that I thought that the quality of service Emma provided in getting this matter dropped was excellent and far exceeded my expectations.
Emma Many thanks again for everything you did in order for us to get this excellent outcome and also for originally offering to take my case on.
Throughout every stage of the process, from my initial contact with Emma to the final hearing where I was acquitted, each member of staff that dealt with my case, especially Louise, came across as incredibly professional, knowledgeable and above all, supportive
Hi Emma...I was in court yesterday and I WON!...Thank you very, very much for all your kind words, help and encouragement to give me the confidence to fight this.....Superb stuff!
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